Support

Need help with Smidge? We’re here.

Common questions

How do I correct an estimate?

Open the food entry and adjust its description, portion, calories, or macros. Nutrition and AI results are estimates.

Why is a permission unavailable?

On iOS, open Settings and review Smidge’s access to Health, Photos, Camera, Microphone, and Speech Recognition. On Android, open Settings → Apps → Smidge → Permissions to review Camera, Microphone, and Notifications, and use the Health Connect app (or Settings → Health Connect) to review what Smidge can read and write. You can still log food manually without optional permissions.

What is free, and what needs Premium?

A free account includes a limited number of AI food logs so you can try Smidge. On iOS, once they’re used up, logging new food needs Smidge Premium. The Android app doesn’t offer Premium yet, so there you can keep logging food by entering it manually. Your food history, goals, and progress stay free to view, and you can keep logging your weight. See the Terms of Use for subscription details.

How do I cancel or restore Premium?

Premium is currently sold through the App Store on iOS; the Android app doesn’t currently offer purchases. On iOS, to cancel, open Smidge Settings and choose Manage Subscription, or go to your App Store account settings. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app or your account does not cancel the subscription. To restore on a new device or account, open Smidge Settings and choose Restore Purchases. Refunds are handled by Apple at reportaproblem.apple.com.

Will I lose my log if I reinstall Smidge or get a new phone?

No, as long as you are signed in with Google (or Apple on iOS). Your meals, saved meals, weight entries, goals, and settings are backed up to your account as you go. On a new phone or after reinstalling, open Smidge, choose Log In, and sign in with the same account to restore them. Photos stay on the phone they were taken on and are not restored.

How do I delete my account?

On Android and iOS, open Smidge Settings, choose Delete account and data (or Delete guest account and data), and confirm. See Privacy Choices for details.

Can Smidge sync my weight with Apple Health or Health Connect?

Yes, for weight only. On iOS, Smidge uses Apple Health. On Android, it uses Health Connect. Both are off until you turn them on and grant permission, and you can revoke access at any time in the Health app or the Health Connect app. See the Privacy Policy.

Is Smidge medical advice?

No. Smidge is for general wellness and does not provide medical advice, diagnosis, or treatment.